Tourism and hospitality: More direct bookings, more loyal guests.
We build hotel booking software, loyalty apps, multilingual websites and chat assistants for hotels, tour operators and service businesses. Our focus is making direct booking easy and staying in touch with guests from before their stay to after it.
Typical needs
Reservations, customer loyalty
Illustrative interface
Industry challenges
Problems we often see in this industry
Dependence on intermediaries
When most bookings come through intermediary platforms, commission costs rise and guest data does not stay with the business.
Language and time zones
Answering questions from different countries, day and night, in several languages stretches teams.
Inconsistent availability and rates
When the website, channel manager and PMS are out of sync, overbooking or wrong rates appear.
One-time guests
Without contact after the stay, even satisfied guests go elsewhere next time.
Seasonal peaks
Rising traffic and booking load at the start of the season slow down systems that do not scale.
Our solutions
What we build
Booking and loyalty apps
Booking engines that complete room, tour and service bookings with secure payment, and loyalty apps with points, perks and personal offers.
Multilingual websites
Fast websites with languages and currencies for each market, built to be visible in search engines in every language.
Chat assistants
AI assistants that answer guests' common questions in several languages from the business's approved information and hand over to reception when needed.
Channel and PMS integrations
Booking engine sync with the property management system (PMS) and channel manager, keeping availability and rates consistent on every channel.
Related services
The services behind these solutions
Corporate Websites and Web Applications
Fast, search-visible and easy-to-manage websites, portals and web applications.
Mobile Apps
User-centered, high-performance and secure mobile apps for iOS and Android.
Generative AI and Assistants
AI assistants and agents that work securely with your company documents and systems.
Data, Business Intelligence and Reporting
Turn scattered data into a single source of truth with a data warehouse, ETL pipelines and dashboards.
Representative scenario
Direct booking and loyalty for a boutique hotel group
Representative scenario, not a real client project.
- Profile
- A hotel group with boutique hotels in several cities, a significant share of whose guests come from abroad.
- Problem
- Most bookings came through intermediary platforms, and the website was available in only two languages and loaded slowly on mobile. Questions sent at night waited until morning, and there was no contact with guests after their stay.
- Approach
- A fast multilingual website and a hotel booking engine synced with the PMS were set up.
- Availability and rates were made consistent on every channel through channel manager integration.
- A chat assistant answering common questions from the hotel's approved information, handing over to reception when needed, was added.
- A loyalty programme and app offering perks to guests who book directly was launched.
- Solutions used
- Hotel booking software
- Multilingual website
- Chat assistant
- Loyalty app
- Outcome
- Guests could complete bookings directly and in their own language, questions sent at night were answered instantly and the hotel stayed in touch with guests after their stay.
FAQ
Frequently asked questions
Does the hotel booking software work with our PMS and channel manager?
Yes. Most common PMS and channel managers offer integration interfaces. We sync availability, rates and bookings two-way through these interfaces.
How is payment set up?
We integrate with payment providers that support 3D Secure and do not keep card data on the business's servers. Prepayment, deposit and cancellation rules can be defined in the booking engine.
What if the chat assistant gives wrong information?
The assistant is set up to answer only from content the business approves, and refers guests to reception for questions it is unsure about. Conversations are reviewed regularly and the content is updated.
How are translations managed on a multilingual site?
We set up a separate address and content structure for each language and make content editable from the admin panel. Machine translation can be used as a draft; we recommend a native speaker's review before publishing.
Is it suitable for a small business?
Scope is set according to the size of the business. A single hotel can start with a multilingual site and booking engine and add modules such as loyalty and the assistant later.
Let's plan the right solution for your industry
Tell us briefly what you need and we will get back to you within one business day. The first 30-minute introductory call is free.